Adeptus Health provides clear guidelines for patients seeking medical records and ensures compliance through robust reporting channels.

For medical record requests from City Hospital Facilities, patients must follow specific procedures and use provided forms. Information regarding specific emergency department visits and locations is provided for services between October 2018 and July 2020 at First Choice ER sites in Converse, Richland Hills, and DeZavala, Texas.

Adeptus Health also maintains a 24/7 confidential hotline for employees, providers, and the public to report any illegal conduct, compliance, or privacy violations occurring at Texas facilities. Reports can be made anonymously.