Emotional Intelligence is the most revolutionary concept to come to the workplace in this generation, making a difference at every level. It's not diplomas, intellect, or technical competence that account for business success, but rather EQ - Emotional Intelligence - that matters. This concept comes into play at every level, resulting in better communication skills, faster conflict resolution, outstanding leadership skills, and more significant sales growth. David Ryback's expert advice on how to raise your EQ can bring these results and more into your organization.